go999 Privacy Policy

1 Introduction & Scope

go999 ("we", "us", "platform") publishes this privacy policy ("policy") so that any user of our website go999.beer can clearly understand how their personal information is collected, stored, used, and protected.

This policy applies to all services, pages, and gaming activities on go999. By using our platform, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using the platform.

2 What Information We Collect

go999 may collect the following types of information:

2.1 Registration & Account Information

• Full name and username
• Email address
• Date of birth (for age verification — minimum 21 years)
• Mobile number
• Address details (where applicable)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, Upay account numbers (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical & Usage Information

• IP address and device identifier
• Browser type and operating system
• Time spent on the platform and pages visited
• Information collected from cookies and similar tracking technologies
• Login history and session information

2.4 Communication Information

• Records of conversations with the support team via live chat or email
• Details of complaints or requests

3 Purpose of Using Information

go999 uses collected information only for the following legitimate purposes:

• Account management: Processing registration, verifying logins, and ensuring account security.
• Financial transaction processing: Completing deposits and withdrawals, and maintaining transaction history.
• Age verification: Ensuring that only individuals aged 21 or above can use the platform.
• Fraud prevention: Detecting and preventing suspicious activity.
• Customer service: Resolving issues and processing complaints through the support team.
• Responsible gaming: Monitoring excessive gaming behavior and providing necessary support.
• Platform improvement: Analysing user experience to improve service quality.
• Legal obligations: Ensuring compliance with applicable laws and regulations.

4 Information Protection & Security

go999 uses industry-standard technology and methods to protect your personal information. We use SSL (Secure Socket Layer) encryption technology, which keeps all information transmitted between your browser and our servers secure.

4.1 Technical Security Measures

• SSL/TLS encryption on all data transmissions
• Information stored in secure encrypted databases
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-Factor Authentication support

4.2 Administrative Security Measures

• Access to personal information restricted to authorised staff only
• Regular privacy and security training for staff
• Detailed logs of data access and modifications

5 Sharing Information with Third Parties

go999 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted service providers to carry out essential functions such as payment processing, technical infrastructure maintenance, and fraud prevention. These parties are contractually bound to use the information only for the specified purpose and to keep it confidential.

5.2 Legal Requirements

If a court order, request from a law enforcement agency, or applicable law creates an obligation to disclose information, go999 will comply with that legal requirement.

5.3 Business Changes

In the event of corporate changes such as a merger, acquisition, or asset transfer, your information may be transferred to the relevant new entity. In that case, we will notify you in a timely manner.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the go999 website. Cookies are small text files stored in your browser that help improve the functionality of the platform.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions, ensuring security, and basic functionality.
• Functional cookies: Remember your preferred language and settings.
• Analytics cookies: Used to understand how users interact with the platform.

6.2 Cookie Controls

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may affect some core functionality of the platform.

7 Data Retention Period

go999 retains your personal information for as long as it is needed or as required to meet legal obligations.

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Even after an account is closed, financial transaction records and identity verification information are retained for a specified period in accordance with applicable law.
• Marketing data: Deleted as soon as you withdraw your consent.
• Log files: Kept for a limited period for security review purposes.

8 Your Rights

As a user of the go999 platform, you have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you.

8.2 Right to Correct Information

You may request correction of any inaccurate or incomplete information on your account.

8.3 Right to Delete Information

In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes.

8.5 Right to Data Portability

You may request your information in a structured, readable format.

9 Protecting Minors' Information

go999 is strictly not intended for anyone under the age of 21. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

Providing a date of birth during registration is mandatory for age verification. If a parent or legal guardian becomes aware that their child has registered on go999, please notify us immediately.

10 Data Breach Notification

In the event of a data security breach that poses a serious risk to the rights and freedoms of users, go999 will take the following steps:

• Affected users will be notified as quickly as possible once the breach is identified.
• Clear information will be provided about the nature of the breach, the type of data affected, and the protective measures taken.
• Users will be given the necessary advice to keep their accounts secure.
• The cause of the incident will be investigated and measures will be taken to prevent recurrence in the future.

11 International Data Transfers

go999's servers and technical infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that all international data transfers comply with the protection standards described in this privacy policy.

When sharing information with third parties, we ensure that they also provide the same level of protection and are contractually bound to maintain the confidentiality of the information.

12 Policy Changes

go999 reserves the right to update this privacy policy from time to time. When significant changes are made to the policy:

• The "Last Updated" date at the top of the page will be changed.
• A notification may be displayed when logging in to the platform.
• For significant changes, a notification may be sent by email.

Continued use of the platform after the updated policy is published will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

13 Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the go999 support team. Our team provides support in both Bengali and English.