FAQ
go999 FAQ — Answers to All Your Questions Here
From deposits to security, support to devices — whatever you want to know about go999, find all the answers on this one page.
Welcome to go999. This FAQ page has been created around the questions asked most often by players in Bangladesh. Clear, plain-language answers are provided on how to get support, keep your account secure, play on mobile and desktop, and deposit money with bKash, Nagad, or Rocket. If you cannot find your question here, contact our support team directly.
Contact & Support
The go999 support team is active 7 days a week, 24 hours a day. Even if you run into a problem at midnight, support is available — no breaks or holidays. Feel free to reach out at any time and get a quick resolution.
go999 offers support in both Bengali and English, keeping Bangladeshi players in mind. Ask your question in whichever language you are comfortable with and our support representative will respond in the same language.
go999 has two support channels. The first is 24/7 live chat — chat directly on the site for a quick response. The second is email: [email protected] — you can also get support by writing in detail to this address.
Before getting in touch, have your registered mobile number or email address, the approximate time the issue occurred (in Bangladesh Standard Time), and a screenshot if possible. This helps the support representative understand and resolve the issue faster.
Live chat is best for urgent issues — a representative will help you right away. Email is more convenient when you need to provide a detailed explanation or send a document. Both channels offer support in Bengali, so choose based on the situation.
Stay Safe
Never. Do not share your OTP, bKash PIN, Nagad PIN, or Rocket PIN with anyone under any circumstances — go999 support representatives will never ask for this information. If anyone asks for it, know that it is an attempted fraud.
Contact go999 live chat immediately or send an email to [email protected]. At the same time, change the password of your email account. The support team will act quickly to secure the account — it is best not to delay.
Always confirm in your browser's address bar that the URL is exactly go999.beer — extra characters, hyphens, or a different domain extension means it is fake. Check whether the site has an SSL certificate (a lock icon at the start of the address). Rather than clicking a suspicious link, type the address directly.
Choose a password of at least eight characters that mixes uppercase and lowercase English letters, numbers, and special characters (such as @, #, !). Do not use a password from another site on go999. Keeping a separate, strong password makes your account much more secure.
Yes. go999 uses SSL encryption, so your personal information and financial transactions are transmitted in a fully encrypted state. The platform follows a fair play policy and detailed information on data protection can be found on the privacy policy page.
Device & Technical Issues
Absolutely. On an Android phone, open go999.beer in the Chrome browser, then choose "Add to Home Screen" from the menu. On an iPhone, open it in Safari, press the share button, and tap "Add to Home Screen". A shortcut will then be created — you can open go999 in one tap, just like an app.
When the connection returns, log back into the site — most game sessions will resume from where they left off. If you have any doubts about a transaction, check your game history or wallet balance. If the issue is not resolved, let go999 live chat know right away.
go999 is a fully browser-based platform, so you can play on any modern device — Android smartphones, iPhones, tablets, and desktops or laptops — without downloading a separate app. Any up-to-date browser works: Chrome, Firefox, Safari, or Edge.
Yes, the go999 site is built with a mobile-first design, so buttons, menus, and games all display and function correctly even on small screens. Keep a fast connection (4G or Wi-Fi) and games will run smoothly.
First clear your browser cache and cookies, then refresh the page. If that does not help, update your browser to the latest version or try a different browser. If the problem continues, contact go999 support with your device model and browser name.
How to Make a Deposit
Log in to your go999 account and choose the deposit option, then select Nagad as the payment method. Enter the amount (minimum ৳500), send it to the provided Nagad number, and confirm the transaction ID. The balance will be added within a few minutes.
The balance usually updates within a few minutes. However, network delays can sometimes cause it to take a little longer. If the balance has not arrived after five minutes, contact go999 live chat with your transaction ID and screenshot — the support team will verify and resolve it quickly.
The minimum deposit amount is the same across all methods — bKash, Nagad, Rocket, Upay, and bank transfer: ৳500. The same minimum of ৳500 also applies to withdrawals. No transaction below this limit can be processed.
go999 does not impose any separate service charge on deposits. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may charge their standard transaction fee according to their own rules, which you can find out from the terms of the relevant service.
go999 supports Bangladesh's popular payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (which includes Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks). Withdrawals can also be made through these same methods.
Still have questions?
If you did not find your answer on this page, the go999 support team is always ready. Ask in Bengali or English — whichever way is convenient for you.
Live Chat
24/7 instant support directly on the site
Email Support
[email protected]